Repairs and Reprogramming
At Elevate Audiology, we will take care of you even if you did not originally purchase your current hearing aids from us!
We are here to help.
We understand how much you rely on your hearing aids each day. For this reason, we will do our best to service as many issues in the office as we can.
If it needs to go back to the factory for repair and it is under warranty, there are no additional fees if you have a service plan with us. If not, we will let you know your costs up-front.
Is the hearing aid out of manufacturer warranty? We can provide you a quote for repair charges and corresponding professional services required to getting it back in tip top shape. Depending on the age and results of electroacoustic analysis testing, we will even let you know if a repair is the best decision for your device.
See Our Pricing page for more details.
Are you new to the area and need a new audiologist? We are happy to become your provider. We can maintain your hearing aids to protect your investment and communication abilities.
Periodic adjustments to your hearing aid settings, regular cleanings, quality control of your devices, and ongoing counseling are critical to your continued satisfaction and quality of life.
If you are not as successful as you had hoped with your devices, we are happy to take a second look to see if any changes can improve your experience. You may need an adjustment or even a custom earmold to allow proper access to sound given the physics of your ears. If you have never had the proper measurements, it is important we complete them while you are wearing your devices to get the best hearing possible. We will also discuss your test results to ensure we are setting realistic expectations.
Real Ear Measurements
There is substantial evidence indicating patient benefit, outcomes, and satisfaction improve when real ear measures are part of the treatment plan and fitting process. Typically performed on the day of fitting of hearing aids, this critical objective measurement merges the patient’s hearing test results with their ear canal shape and size and the scientifically-prescribed hearing aid algorithm. As the measurements are running, the audiologist makes programming adjustments and/or changes how the devices are couple to the ear.
Unfortunately, few providers perform real ear measurements. A proper hearing aid fitting is not complete without this critical measurement.
Programming services are available for nearly all hearing aids that are “unlocked”. Please let us know the make and model of your devices during your phone call so we can make sure we’re able to help you.